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Do not buy from wooward fab

03-12-2013, 02:11 PM
I hope you don't mind me sharing this.

So i found out tge hard way. I ordered a rotary shear... great idea, poor execution.


It arrived broken... i called, and got ahold of Phil, the owner? Anyway, he seemed "upset', that i would complain about his tool, and didnt believe it was broken. Said hes sold tens of thousands with no complaints. Weird, cause ive researched around could find anyone who owns one... he tell me go ahead and ship it back and he'll send another if it is broken. Ok, you're paying shipping right Phil? Nope! 60lbs is not cheap to ship! I explained how the design didn't seem up to the task, and asked him to send me one their traditional type shears... they're actually cheaper, and i need to get some work done. He says, nope cant do that. If you want to return it theres a 15% restocking fee, and THEN you can purchase another tool.

Long story short, paypal took care of it, im getting my money and Phil gets his named spread around so everyone knows how he and his company treats their customers. Woodward fab aka heck industries... go @#$%@#$%@#$%@#$% yourselves.

03-12-2013, 08:42 PM
I think you handled it the right way, That guy needs to relies with out customers you won't have a business to screw up. Stuff happens and people need to step up and take care of it.

03-18-2013, 02:48 PM
woodward fab has some nice tools, but they seem to be too expensive...

I've used pro-tools out of Florida and their tubing benders were top notch.

03-19-2013, 10:08 AM
It's a terrible way of doing business, when you won't even give your customer the benefit of the doubt. I've had to use paypal customer protection once, it worked out well, They did me right.

That's kind of a crappy design. Theres a lot of force being exerted on that thin little casting area.